IT & Networking
Beginner to Intermediate • Project-Based Learning
IT Support & Networking
Become the person people call when technology stops working.
Build practical IT support and networking skills for installing, configuring, troubleshooting and maintaining everyday computer systems.
Learn. Build. Become.
Program level
Beginner to Intermediate
Learning style
Project-Based
Duration
12 Weeks
Training format
On-site / Online / Hybrid
Why this course?
Become the person people call when technology stops working.
Build practical skills for diagnosing computer problems, supporting users and managing basic networks.
Who this is for
Beginners entering IT support
Students studying computer science
Aspiring help desk technicians
Small-business technology assistants
Anyone interested in computer hardware and networking
What you will be able to do
Diagnose common computer problems
Install and configure software
Set up computers for users
Configure basic networks
Troubleshoot Wi-Fi and connectivity issues
Support printers and peripherals
Provide structured technical support
Learning outcomes
What you will learn
The skills are organised around practical abilities you can apply beyond the classroom.
Your transformation
From learning concepts to doing the work.
EDSEC is designed to help you move beyond knowing what something is. You practise how to use it, how to solve problems with it, and how to explain what you have built.
Learn technology from the hardware upward
Develop real troubleshooting habits
Practise solving common workplace IT problems
Understand how devices communicate across networks
Build a foundation for networking and cybersecurity
Prepare for entry-level IT support roles
Career & business
Where these skills can take you
Your course is designed to give you practical skills that can support employment, freelancing, business and further learning.
IT Support Specialist
Help Desk Technician
Service Desk Analyst
Desktop Support Technician
IT Assistant
Network Support Trainee
Technical Support Freelancer
Portfolio
Real projects you can build
Projects give you something concrete to practise, improve and eventually demonstrate.
Computer workstation setup
A practical project designed to turn your learning into something tangible.
Small-office LAN design
A practical project designed to turn your learning into something tangible.
Wi-Fi configuration exercise
A practical project designed to turn your learning into something tangible.
Troubleshooting case studies
A practical project designed to turn your learning into something tangible.
Printer and peripheral support exercise
A practical project designed to turn your learning into something tangible.
Basic network documentation
A practical project designed to turn your learning into something tangible.
Learning experience
How learning happens at EDSEC
A practical learning environment designed around understanding, practice, feedback and application.
Hardware identification exercises
Guided practical learning designed to help you understand and apply the skill.
Hands-on troubleshooting
Guided practical learning designed to help you understand and apply the skill.
Network configuration activities
Guided practical learning designed to help you understand and apply the skill.
Operating-system setup
Guided practical learning designed to help you understand and apply the skill.
Technical support scenarios
Guided practical learning designed to help you understand and apply the skill.
Structured diagnostic practice
Guided practical learning designed to help you understand and apply the skill.
Skills you gain
Build a complete skill set
The goal is not one isolated skill. It is a combination of knowledge, practical ability and professional confidence.
Beginner → advanced
Your learning journey
Progress through the course in stages so each new skill builds on what came before.
Computer Foundations
Understand hardware, operating systems, software and the role of IT support.
Troubleshooting
Learn systematic methods for diagnosing and resolving computer problems.
Networking
Understand IP addresses, LANs, Wi-Fi, routers and basic network troubleshooting.
Professional Support
Practise handling realistic support requests and documenting technical solutions.
Curriculum
Course structure
Your published EDSEC modules appear here when the curriculum has been configured in the learning platform.
Detailed curriculum coming soon
The EDSEC training team is preparing the detailed learning modules for this program.
Course requirements
What you need to start
Complete your training. Earn your certificate.
Successfully complete the requirements for IT Support & Networking and receive an EDSEC Certificate of Completion recognising demonstrating practical computer support, troubleshooting and networking skills.
Certificate awarded upon successful completion
Your certificate represents completed training, practical participation and the skills developed throughout your EDSEC learning journey.
Training recognition
A formal record of your EDSEC course completion.
Career support
A useful addition to your CV, portfolio and professional profile.
Course-specific
Issued for your completed IT Support & Networking program.
Verification details
Designed with certificate identification information for credibility.
EDSEC ICT INSTITUTE
Innovate. Educate. Elevate.
Certificate of Completion
This certificate is proudly presented to
Student Name
for successfully completing the professional training program in
IT Support & Networking
EDSEC Director
Date Issued
Frequently asked questions
Questions students often ask
A few answers to help you understand what to expect before applying.
Is this suitable for someone completely new to IT?
Yes. The program begins with computer and operating-system fundamentals before moving into troubleshooting and networking.
Will I work with networking?
Yes. Networking fundamentals, IP addressing, Wi-Fi, LAN concepts and troubleshooting are included.
Can this lead to cybersecurity?
Yes. Strong IT and networking fundamentals provide an excellent foundation for progressing into cybersecurity.
Ready to start?
Build skills that can change what you can do.
Take the next step and apply for IT Support & Networking.